If your access code isn't working, the code itself is usually the problem, not your account. Ask your bookstore or inclusive access provider for a replacement, and tell us the code so we can check what went wrong. If your course has free access, you can keep working while you wait.
Blended Teaching access codes are one-time codes we provide to bookstores and inclusive access providers, who pass them on to students. Mistakes sometimes happen along the way. This article covers:
Common Causes of Issues With Access Codes
What To Do If You Have An Issue
1. Common Causes of Issues With Access Codes
An access code that doesn't work has usually been given out incorrectly by the bookstore or inclusive access provider. These are the most common reasons.
1.1. It's been given to more than one person
Each access code works once. After someone has used it to sign up, it can't be used again.
Sometimes a bookstore gives the same code to several students. The first student to use it gets access, and everyone else sees an error.
1.2. It's not a Blended access code
Now and then a bookstore hands out a code for a different provider by mistake. It won't work with us.
All of our codes are 8 characters long, made of letters and numbers, with no special characters. That makes it easy to tell whether the code you have is one of ours.
1.3. The code has an error in it
Codes are often copied and pasted, and a character can get lost on the way. An incomplete code won't work.
1.4. The code is for the wrong price
Each access code is worth a set amount (for example, $74.99, $124.99 or $149.99). Sometimes a bookstore gives a student a code for the wrong amount.
If the code is worth less than the price of your course, it still works, and you are asked to pay the difference at checkout.
2. What To Do If You Have An Issue
If your code gives you an error, the fix almost always comes from the bookstore or inclusive access provider. We can help work out what went wrong, so you have something specific to tell them.
Contact your bookstore and tell them the code isn't working. They may say it should be fine. If it still doesn't work, ask them for a replacement code.
Tell Blended AI that your access code isn't working and share the code. We'll check why it failed (for example, whether it has already been used) and let the bookstore know they have a problem with the codes they are handing out.
While you wait for a replacement, you can keep working if your course has free access. Each course page shows when your free access ends and a Redeem a code or buy button: use it to add your new code before that date. After it, the course shows the purchase page again, where you choose Redeem your access code. Your quiz attempts, progress and section are kept. For more, see Getting into your course before your access code arrives.
If you're not sure where to enter a code, see Where do I add my access code? For any other way to reach us, see How can I get help?